In order to ensure quick responses to the Customers’ complaints and recommendations, a 1-85, 011-300-185 or 0-800-00-185 Call Center operates on a “Hotline” principle.
Service operators accept phone calls, as well as perform a callback to the customers who leave voice messages. Furthermore, in order to improve the service quality, the telephone calls are recorded enabling to get appropriate explanations on controversial issues, if necessary.
The Call Center operates on “24/7/365” principle. The information received from the Customers is transferred online to the relevant services of the Company in order to respond, within the terms provided by the RA Legislation.
